FAQ
Account
How do I create an account?
Visit the Sign Up / Login page and follow the instructions to create an account.
Do I need to verify my email every time I log in?
No. Email verification is required only once during account creation or email updates.
How do I verify my email address?
After creating an account, you’ll receive a verification email with a link.
Click the link to confirm your email and complete account setup.
What if I no longer have access to my email address?
To complete account verification or updates, you must have access to the email address used during registration.
Returns and Exchanges
We want you to be completely satisfied with your purchase.
If you are not happy with your item, you may request a return or exchange within 14 days of delivery, provided the product is unused, in its original condition, and in the original packaging.
To initiate a return or exchange, please contact our customer support team with your order number. Once your request is approved, we will provide detailed return instructions.
Please note:
Customized or personalized items are non-returnable
Return shipping fees may apply unless the item is defective or incorrect
Refunds will be issued to the original payment method after inspection
Ordering
How long does order processing take?
Non-customized products: 1–5 business days
Customized products: 1–2 weeks
Will customized and non-customized items ship together?
No. Customized products require additional processing and ship separately.
Why was my custom order cancelled?
Orders containing inappropriate, offensive, political, or copyrighted content may be cancelled.
Refunds are issued within 5–7 business days.
Will I receive tracking information?
Yes. Tracking details will be sent by email once the order ships.
Where do I enter a promo code?
Promo codes can be entered on the Cart or Checkout page.
